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If you wish to delete your GoodyBag account or any personal information associated with it, you can do so through the following methods.
Steps to delete your account:
Once confirmed, all associated personal data, including profile, contact details, and order history, will be permanently removed within 7 business days, except data required by law (e.g., invoices or transaction records).
Alternatively, you can send an email request to: admin@goodybag.africa
Subject: Request for Account Deletion
Please include your registered name, phone number, and email address.
Our team will verify your identity and confirm deletion within 7–10 business days.
Your profile and login access will be disabled.
Your past orders and personal data will be permanently erased from our servers.
Data retained for legal or regulatory purposes (such as proof of payment) will be stored securely and anonymized.
For any privacy or data-related issues, contact us at:
You can also use the contact us URL on the website for user deletion requests.
Account deletion is permanent and cannot be undone. Please ensure you have downloaded any important information before proceeding with account deletion.
If you have any active orders or pending transactions, please complete them before requesting account deletion.
For any questions or concerns about the deletion process, please contact our support team before proceeding.