GoodyBag is operated by Goodybag Technologies Limited, a company registered in Nigeria ("GoodyBag", "we", "us"). These terms apply when you use our website, mobile app or any order you place with us.

By creating an account or placing an order, you agree to these terms. If you don't agree, please don't use GoodyBag.

You must be at least 18 years old to place an order. Please give accurate details and keep your password private. You're responsible for orders placed from your account.

We may suspend accounts that are used for fraud, abuse or anything unlawful.

All prices are in Nigerian Naira (₦). The price you pay is the total shown at checkout, including gifts, packaging, extras and delivery.

Product photos show the style of each gift. Packaging colours and individual items can vary slightly with availability. If an item becomes unavailable, we'll offer a close alternative of equal or higher value, or a full refund for that item.

We may decline or cancel an order, for example if an item is out of stock, a price was shown incorrectly, or we can't deliver to the address. If that happens, you'll get a full refund.

Payments are processed securely by Paystack. We never see or store your full card details.

Your order is confirmed once payment is successful. You'll receive an order confirmation by email.

We currently deliver within Lagos only.

Standard delivery takes 3-5 days and express delivery takes 1-2 days. You choose a preferred date and time window at checkout. These are estimates and we'll always try to meet them, but delays can happen because of traffic, weather or events outside our control.

Please make sure the recipient's name, phone number and address are correct. If we can't reach the recipient, we'll contact you to arrange another attempt, which may carry an extra delivery fee.

You can cancel an order for a full refund before it has been packaged. Contact us as soon as possible.

Because gifts are often perishable or personalised, we can't accept returns of food, flowers, opened items or anything personalised or branded for you.

If an item arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with a photo. We'll replace it or refund it.

Approved refunds are sent to your original payment method, usually within 5 to 10 business days.

Promo codes apply to the price of gifts only, not packaging, extras or delivery, unless the offer says otherwise. Only one code can be used per order.

First-order codes are for a customer's first paid order. Codes can't be exchanged for cash and may expire or be withdrawn if misused.

Corporate quotes are valid for 14 days unless stated otherwise. Branded or custom items are made to order and go into production once the design is approved and the agreed deposit is paid.

Because branded items are made specifically for you, they can't be cancelled or refunded once production has started, except where they are faulty.

The GoodyBag name, logo, photos and website content belong to us. Please don't copy or reuse them without permission.

If you upload a logo or image (for example for branded packaging), you confirm you have the right to use it, and you allow us to use it only to fulfil your order.

We take great care with every order. To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it, and we're not responsible for indirect losses.

Nothing in these terms limits any rights you have under Nigerian consumer protection law.

We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Lagos State.