1. Introduction

2. Information We Collect

3. How We Use Your Information

We use your data to:

• Process and deliver your orders efficiently
• Communicate with you about orders, promotions, or updates
• Improve app performance and user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell or rent user data.

We may share your information only with:

• Delivery agents and vendors to fulfill your orders
• Payment partners to process secure transactions
• Service providers (IT, analytics, cloud storage) under confidentiality agreements
• Law enforcement if required by law or to protect our legal rights

5. Data Retention

We retain user information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax or accounting laws)
• Resolve disputes and enforce our agreements

When no longer needed, your data will be securely deleted or anonymized.

6. Security of Your Information

We use encryption, firewalls, and secure servers to protect your data from unauthorized access or misuse. However, no online platform is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Request a copy of your data (data portability)

You can exercise these rights by contacting us at: admin@goodybag.africa

8. Cookies and Tracking

We use cookies and similar technologies to enhance app performance, store preferences, and analyze usage patterns. You may disable cookies in your browser or app settings, though some features may not function properly.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from minors. If we discover that a child's data has been collected, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Effective Date." Continued use of the app means you accept any changes.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us: